Privacy Policy
Last updated: 23 October 2026
Canvase respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, how we use it, and how you can contact us about your data.
Canvase is operated by Image One Frames LLC, based in Dubai, UAE.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
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Contact information: Your name, email address, and phone number.
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Order information: Your selected products, order details, and delivery address.
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Website usage information: Information about how you interact with our website, including information collected through cookies and analytics tools where enabled.
Online payments are handled through the payment options provided at checkout. The exact payment information collected or stored depends on the payment provider and the website's configuration.
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders.
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Arrange delivery and communicate order updates.
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Respond to customer enquiries and support requests.
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Operate, maintain, and improve our website.
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Understand website usage and improve the shopping experience.
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Meet applicable legal and regulatory obligations.
3. Sharing Your Information
We may share relevant information with service providers where necessary to operate our website, process payments, fulfil orders, arrange delivery, or provide website analytics.
We may also disclose information where required by applicable law or a lawful request from an authorised authority.
We do not use this policy to authorise unrelated uses of your personal information.
4. Cookies and Analytics
Our website may use cookies and analytics technologies to understand visitor behaviour, measure website performance, and improve functionality.
You may be able to manage cookies through your browser settings or any cookie preferences offered on our website. Disabling certain cookies may affect some website features.
5. Data Security and Retention
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, and applicable legal requirements.
No method of electronic storage or transmission can be guaranteed to be completely secure.
6. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal information, ask for corrections, or request deletion where appropriate.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.
7. Third-Party Services
Our website may use third-party services for payments, delivery, website functionality, or analytics. These services may process information in accordance with their own privacy policies and applicable requirements.
8. Children's Privacy
Our website is intended for people who can legally make purchases under applicable law. Parents or legal guardians who believe a child has provided personal information may contact us to discuss the matter.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with its updated revision date.
10. Contact Us
For questions or requests relating to your personal information, contact:
Image One Frames LLC — Canvase
Al Qusais Industrial Area 3, Dubai, UAE
Email: support@canvase.ae
This policy should be read alongside applicable UAE data-protection requirements.