Shipping Policy
Last updated: 23 October 2026
At Canvase, we prepare wall art orders at our production facility in Dubai and deliver to customers throughout the United Arab Emirates.
1. Delivery Locations
We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, as well as Al Ain.
Delivery availability may depend on the destination and the delivery arrangements available for your order.
2. Delivery Time
Our typical delivery timeframe is 2–3 business days.
Actual delivery times may vary depending on the order, production requirements, delivery location, and circumstances outside our control.
If we become aware of a significant delay affecting your order, we will communicate relevant updates where possible.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Free delivery is available for qualifying orders that meet the minimum order value specified on our website or at checkout.
Please review the delivery charges shown before completing your purchase.
4. Order Processing
After your order is confirmed, we prepare your selected artwork, print type, size, and frame finish for production.
You may request cancellation before production begins. Once production has started, cancellation may not be possible, subject to your rights under applicable law.
5. Receiving Your Order
Please ensure that the delivery address and contact details provided during checkout are correct.
When your order arrives, we recommend checking the packaging and artwork. If you notice any damage or receive an incorrect item, please contact us promptly at support@canvase.ae with your order number and photographs of the issue, where possible.
We will assess the issue and arrange an appropriate resolution in accordance with our Refund Policy and applicable law.
6. Artwork Installation
Artwork installation is not included in the product price or standard delivery service.
If you require installation, it can be arranged separately for an additional service charge. Please contact us to discuss availability and pricing.
7. Returns and Refunds
If you wish to return an item because you have changed your mind, you may request a return within seven days of delivery. The customer is responsible for return shipping charges for change-of-mind returns.
For damaged, defective, or incorrect orders, please contact us so we can assess the issue and determine an appropriate replacement or refund.
Please refer to our Refund Policy for further information.
8. Contact Us
For delivery questions or order updates, contact:
Image One Frames LLC — Canvase
Al Qusais Industrial Area 3, Dubai, UAE
Email: support@canvase.ae